If something did not work as it should – there is space for change. If something does not meet expectations, you can return any product within 30 days from the moment of receiving the shipment – without the need to give a reason, but we will be pleased if you want to share the reason for your decision with us – especially if, for some reasons, our products did not meet your expectations. Thank you in advance for your openness. Every such situation helps us improve products and processes.
Fill in the form, and we will take care of the rest.

How does it work?

1. Fill in the return form
2. Pack the product – preferably in the original packaging
3. Send the package to the address: ONE Cosmetics Group Sp. z o.o.  ul. Żelazna 51/53, 00-841 Warszawa

The refund of funds will take place within a maximum of 14 days from receiving the shipment

You will find more about returns in our store’s regulations.